Billing & Payments

The student may set up another individual (i.e. a parent or guardian) to make a payment on their account or to view their balance. This individual is deemed an ‘Authorized User’ in CashNet.

Follow the below steps to create an Authorized User:

1. Log into myMountMercy/self-service portal.
2. Click on the Finances tab.
3. Click on the CashNet link.
4. Once on the CashNet site, under menu click on “My Account”.
5. Under Payers click on “Send a payer invitation”.
6. 屏幕右侧将弹出一个屏幕，供学生输入新授权用户的信息(姓名和电子邮件地址)。. The default setting is that authorized users have access to statements. If this access is not wanted, uncheck the box.
7. Click “Send invitation”.
8. 新的授权用户将收到一封电子邮件，其中包含如何设置帐户的信息，并可以代表学生付款.
9. A student’s profile can be accessed by clicking on   before the student’s name.

Only the student can add, resend, edit, or remove payer access.

If an authorized user needs a password reset, the student must perform the reset. The school cannot reset the password. Steps to edit or reset an authorized user:

1. Log into myMountMercy/self-service portal.
2. Click on the Finances tab.
3. Click on the CashNet link.
4. Once on the CashNet site, under menu click on “My Account”.
5. 在“付款人”下，点击需要重新发送密码的授权用户的铅笔图标. A screen will pop up on the right-hand side with that payer’s information.
   • 学生可以“重新发送付款人邀请”，这将重置付款人的密码并重新发送电子邮件给付款人.
   • The student can also “Remove payer”.
   • 学生可以通过删除/授予对学生报表的访问权限来编辑付款人的访问权限.
6. Choose “Save”.

Students may view statements through myMountMercy. Once a student is logged in, statements can be found on the Finances tab through CashNet.

*A statement only shows the balance at the time the statement is published. CashNet is a “live” site with up-to-date balances.

For authorized users to view statements, they must first obtain CashNet access from their student. 请参阅“付款信息”下的“授权用户”部分，了解如何设置授权用户.

Title IV Credits

第四章信贷被定义为当收到的联邦资金超过特定时期的允许费用时产生的信贷. 允许的费用包括学费、强制性费用、大学伙食费和住宿费. For those students with a Title IV credit, 退款在创建后14天内发出，无需学生或家庭采取任何行动. These credits are not used for anything other than direct charges of tuition, activity fee, food, and housing, unless specified by the student.

For All Other Students

如果学生有更多的经济援助或其他付款比帐户上的费用, 学生将在他们的学生账户上获得学分，并有资格获得学分的退款. 在查看学生账户时，信用余额在金额前会有一个“-”. 学生账户代表(位于商务办公室)每周在办公室开放时发放退款. 学生必须通过CashNet注册电子退款(直接存款)以授权ACH存款. 如果学生没有注册电子退款，那么学生将收到身体检查. Exceptions to this must be addressed by a Student Accounts Representative.

Withdrawals (Traditional, Semester Students)

学生的最终账单将在每学期增加课程的最后一天确定. 这通常是学期开始后的7天，被称为最终账单日期. Before the final bill date, students may adjust their class schedules without incurring add/drop fees. 在最后账单日期之后辍学的学生将没有资格获得学费退款，除非他们退学. 在最终账单日期之后退学的学生可能有资格获得退款. 退款将根据大学的学费退款时间表按比例计算. This schedule follows the federal financial aid guidelines. 有关学费退款金额的更多信息，请联系学生账户代表(位于商务办公室).

上述未涵盖的退款需要在学期结束后30天内向教务长办公室提交申请表格. Refund policies for block students can be found here.

Financial Hold

如果学生账户过期，学生账户代表(位于商务办公室)可以暂停学生账户. 学生帐户的保留将阻止学生注册未来的课程.

Financial Dismissal

Students who have outstanding balances at the end of a term, may be issued a notice of financial dismissal. 该学生将无法注册未来的课程，直到全额支付过期费用并成功完成重新入学程序.